What I read this week...

Your guide to the most recent events in the world of customer experience

Tech Crunch using data to drive CX

• https://techcrunch.com/2023/04/28/how-we-used-data-driven-personas-to-radically-improve-the-customer-experience/

Cons of using Chat GPT in CX

• https://www.forbes.com/sites/blakemorgan/2023/04/28/cons-of-chatgpt-for-customer-experience/?sh=a1390b734b3d

What every company can take away from Customer Experience

• https://www.fastcompany.com/90888902/what-every-company-can-learn-from-customer-experience-pros

Using technical discussions to improve CX

• https://www.forbes.com/sites/forbestechcouncil/2023/04/28/10-ways-to-improve-customer-experience-in-a-technical-discussion/?sh=3d43db47fa86

Secret sauce for CX

• https://www.cmswire.com/customer-experience/the-secret-sauce-must-haves-for-exceptional-customer-experience/