What I Read This Week...

2024 is quickly approaching, do you have your goals ready?

2023 has been a roller coaster of emotions. We saw interest rates rise, buying power and software sales slump, and AI take center stage inside of CX. 2024’s outlook is seemingly a bit more advantageous for our CX world, but preparation is key!

Here are my favorite articles of the week:

Customer Experience Management Outlook

https://www.globenewswire.com/news-release/2023/12/11/2794044/0/en/Customer-Experience-Management-Market-to-Surpass-26-37-billion-by-2030-Exclusive-Report-by-Coherent-Market-Insights.html

Human Centric Support

https://www.cmswire.com/customer-experience/how-to-improve-your-buying-journey-with-human-empathy-and-ai-innovations/

Seamless Customer Experience

https://www.mycustomer.com/marketing/technology/4-steps-to-create-a-seamless-customer-experience

Phygital

https://www.forbes.com/sites/forbesbusinesscouncil/2023/12/11/how-brands-can-take-a-phygital-approach-to-navigate-todays-retail-woes/?sh=1d0f0665643f