What I read this week...

All the CX news you need to catch up on your week

This week was a wild week in Customer Experience. We are starting to see more AI integrations open up avenues for cost savings and even more improved CX. If you want a great example you can see Intercom’s latest push to incorporate new features. Intercom's big announcement

Connected Customer Experiences

• https://www.forbes.com/sites/garydrenik/2023/01/24/delivering-the-connected-customer-experience-through-smart-use-of-tech-data-and-commerce/

Losing value by not caring about CX

• https://fortune.com/2022/10/24/customer-experience-digital-transformation-value/

Internal newsletters that help CX

• https://learn.g2.com/internal-newsletters

Open AI Integrations for your Customer Experiences

• https://www.uctoday.com/tv/uc-partner-trends-supercharge-your-cx-offering-with-openai-integrations/