What I Read This Week...
Open AI is still being talked about at the dinner table, CX coming into focus during the Holiday Season, and why having a CX plan actually matters
Even your grandma is reading about Sam Altman and his departure and reemergence at Open AI. Right on time for Thanksgibing, the AI world brought up the most drama possible, I have your TLDR below, and also a great encapsulation of what CX means during the Holidays in 2023.
The Drama is HERE
https://www.washingtonpost.com/technology/2023/11/20/openai-sam-altman-ceo-oust/