What I read this week...

Here is your one stop shop for all the top CX news this week

1. Customer Experience Management Practices to Live by

   1. https://www.yahoo.com/lifestyle/survey-conducted-customer-management-practice-140000152.html

2. Hyper CX

   1. https://finance.yahoo.com/news/welcome-era-hyper-experience-global-132200571.html

3. Brands Struggling to use AI

   1. https://www.yahoo.com/entertainment/sprinklr-study-finds-60-brands-120000900.html

4. What the banking collapse taught us

   1. https://www.retailcustomerexperience.com/articles/svb-signature-bank-collapse-raises-questions/