What I read this week...

All the updates for Customer Experience that you can need from this week, all in one newsletter!

Outpace is spreading our wings and going into the weekly reading list game! Last week was our first run and we had some great feedback! We will continue our series every Sunday having a reading list that helps you catch up in 10 min or less.

Our weekly reading list for 3/5

1. https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2023/03/03/how-to-implement-sustainability-frameworks-that-also-improve-customer-experience/?sh=6a8710e47735

2. https://gritdaily.com/how-do-you-map-customer-experience/

3. https://www.hospitalitynet.org/opinion/4115234.html

4. https://sproutsocial.com/insights/managing-customer-data/

5. https://www.capecodtimes.com/story/business/columns/2023/02/12/tips-boost-business-with-better-customer-service-performance/69880896007/